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Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since the receipt of your order, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Any return will be charged with a 20% restocking fee and we do not refund the shipping from the order. Please contact customer support on info@semcoworks.com prior to returning the item. The customer will bear the costs of returning the products.

There are certain situations where only partial refunds are granted (if applicable)
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will only refund to bank accounts or cards used for the transaction that was used at the time of purchase.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@semcoworks.com .

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Wrong Orders
Please contact us on info@semcoworks.com if you have received a wrong item. We will create a return label for you and will process a replacement. Any wrong items must be returned unopened or unused else customer will be held liable for product cost.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@semcoworks.com  and send your item to: 3620 W Reno Avenue, Las Vegas NV 89118, United States.

Shipping
To return your product, you should mail your product to:

SEMCO Seamless Surfaces
Suite J
3620 W Reno Avenue, Las Vegas NV 89118, United States 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.